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Primend | NEW

Resources
- Blog Posts
  
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  Webinars & Events
  
  Reference Stories
  
  Corporate Responsibility
- Aidas Vyšniauskas has joined the Primend team to lead the development of our cloud server services
  
  Based in Lithuania, Aidas has extensive experience with the Microsoft ecosystem, cloud services and partner programmes across the EMEA region. Before joining Primend, he worked at Pax8, where he focused on developing Microsoft Modern Work and cybersecurity solutions in Europe.
  
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  When Hackers Turn Up the Heat: The Cyberattack That Spoiled an Entire Supply Chain
  
  In October 2026, supermarkets across France became victims of an unprecedented cyberattack. Instead of stealing information, attackers reportedly gained control of internet-connected refrigeration systems and forced fridges and freezers into defrost mode, causing temperatures to rise as high as 50°C.
  
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  CyberChess 2026: AI Accelerates Cybersecurity, but Doesn’t Change the Fundamentals
  
  In October, Primend’s cybersecurity team attended CyberChess 2026 in Riga, one of Latvia’s leading cybersecurity events. Throughout the conference, industry practitioners and international experts shared their perspectives on the impact of artificial intelligence on cybersecurity and discussed practical measures organizations can take today to reduce risk and strengthen resilience.
  
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  RIGA COMM 2026: What Baltic Companies Still Get Wrong About NIS2
  
  More than 3,000 attendees, 139 exhibitors and 244 speakers gathered in Riga for one of the Baltic region's largest B2B technology events. For Primend, RIGA COMM 2026 was an opportunity to strengthen relationships with customers and partners, meet new organisations and share practical lessons from real-world NIS2 projects.
  
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  All blog posts
  
  Microsoft Is Reshaping Copilot. What Should Businesses Know?
  
  Microsoft has announced several significant updates to Microsoft 365 Copilot that will change both how AI is used and how Copilot is licensed. The changes introduce new ways of working, new Copilot capabilities, and, from January to March 2027, a new way to purchase and use Copilot.
  
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  Primend Joins the Estonian Defence and Aerospace Industry Association
  
  As of September 2026, Primend has become a member of the Estonian Defence and Aerospace Industry Association (EDIAA). The membership marks an important step in Primend’s commitment to strengthening cybersecurity, digital resilience, and critical infrastructure protection across Estonia and the Baltic region.
  
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  Arranging cyber insurance starts with assessing the company’s risk profile
  
  Cyber insurance helps limit a company’s financial losses after a cyberattack, computer fraud or a data security breach has occurred. Insurance coverage may include the restoration of data and IT systems, malware removal, the involvement of external experts, losses resulting from unauthorised payments, and third-party claims. Business interruption losses may also be included as additional coverage.
  
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  Primend launches cyber insurance for Baltic businesses in cooperation with Compensa Vienna Insurance Group
  
  Primend, in cooperation with Compensa Vienna Insurance Group, has launched a new cyber insurance solution for business customers in Estonia, Latvia and Lithuania. The service complements Primend’s existing cybersecurity solutions with insurance coverage designed to help companies cover losses resulting from a cyberattack, computer fraud or a data security breach.
  
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  Primend is recognized as the winner of 2023 Microsoft Estonia Partner of the Year
  
  Primend today announced it has won 2023 Microsoft Partner of the Year Award in Estonia. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.
  
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  Cloud service focused companies Primend and Digifi will merge
  
  The purpose of the merger of Primend and Digifi is to be even more successful in the Estonian market by joining companies with similar service models and experienced specialists in their field in the environment of rapid growth. The merger will help Primend increase their physical presence in the Southern Estonian region to offer even higher quality and more personalized service to the existing and new customers. After the merger, Primend will have already 100 employees in the three Baltic countries.
  
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  Press Release | Primend and Bondora give desktop computers to two schools
  
  With the help of Bondora and Primend, Tallinn Free Waldorf School and Vändra Gymnasium now have 25 working desktop computers.
  
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  Press Release | Primend gives tablets computers to Ida-Viru Central Hospital
  
  Estonian IT company Primend OÜ gives tablet computers for implementation of activities under the stroke treatment development project of Ida-Viru Central Hospital.
  
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  All press releases
  
  Primend helped SYNLAB to gift tablets to general nursing homes
  
  Estonia’s largest medical laboratory SYNLAB is to gift tablets to nursing homes, helping their inhabitants communicate with their relatives.
  
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  Press Release | Primend and Iteraction to merge
  
  Primend has come to an agreement with an Estonian IT company Iteraction, to merge our businesses. The merger will support Primend’s expansion in Baltic cloud services market with an improved team and knowledge.
  
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  Primend is the Microsoft Partner of the Year 2020 in Estonia
  
  We are proud to announce that Primend has won the Microsoft Partner of the Year 2020 Estonia award.
  
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  Elering implemented remote work tool Microsoft Teams with the help of Primend
  
  During the past weeks, many companies have had to manage in a new situation where the former work habits had to be revised and due to the emergency situation, it was necessary to find possibilities for the employees to work at home as much as possible.
  
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  M365 Copilot Business licenses for small and mid-sized businesses
  
  Microsoft is launching a new product Microsoft 365 Copilot Business on December 1, 2025. Designed specifically for small and mid-sized businesses already with Business Suit licenses. This new product delivers the full power of Microsoft 365 Copilot at a friendly price point - just €21 per user per month (regular Copilot license is €30 per month).
  
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  Copilot Licenses 50% Off Until the End of the Year
  
  Until December 31, you can purchase 10 Copilot licenses with a one-time annual payment at a 50% discount.
  
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  Monthly billing for Microsoft 365 Copilot annual term subscriptions
  
  A monthly billing option for annual term subscriptions of Copilot. Starting on December 1, 2024, customers who purchase annual term subscriptions of Microsoft 365 Copilot will have the option to pay on a monthly basis instead of making an upfront annual payment.
  
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  Microsoft price increase for monthly billing for annual term subscriptions from April 1, 2025
  
  Microsoft is introducing 5% price increase to the monthly billing plans for annual subscriptions – 1st of April, 2025. This change aims to continue providing customers with cash flow flexibility while maintaining the value and benefits of Microsoft services, thus Microsoft will standardize the monthly billing price for all new and renewing annual term subscriptions starting on April 1, 2025.
  
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  All news
  
  Teet Raudsep - CEO of Primend Group
  
  Teet Raudsep has been selected as the new CEO of the international IT services company Primend Group. He will begin the leadership of the company starting from December 2. The current acting CEO, Tõnis Tikerpäe, will continue to serve as a board member of Primend Group and its subsidiaries.
  
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  Important Microsoft 365 licensing changes in Europe
  
  Microsoft recently announced that starting October 1, 2023, it will be possible to purchase Microsoft 365 licenses without Teams
  
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  Primend is now a Microsoft Solutions Partner for Modern Work
  
  Microsoft Solutions Partner designation is a recognition program within the Microsoft Partner Network that acknowledges organizations for their expertise and capabilities in delivering Microsoft-based solutions to customers. The program aims to help customers identify and engage with trusted partners who possess the necessary skills, knowledge, and experience to effectively implement and support Microsoft technologies.
  
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  Microsoft announced important price changes
  
  On April 1, 2023, Microsoft will adjust Cloud services prices for EU, Norway and the UK for local currency fluctuations (FX Rates). Starting April 1, 2023, pricing for Microsoft cloud services will increase by +11%.
  
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  Baltic Leaders' Morning | If an Attack Happens Tomorrow: Is Your Business Ready?
  
  Primend morning coffee on cybersecurity, risk management and cyber Insurance.
  
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  Webinar | Incredible Power Platform – make your life easier
  
  Highlights of the year! This April European Power Platform conference was held in Berlin and our dynamic trio of presenters would like to share highlighted news and topics mentioned there.
  
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  Webinar | How to grow your business with Microsoft Commercial Marketplace?
  
  Microsoft Commercial Marketplace is one of fastest growing digital sales channels. Learn why you should publish your app in Marketplace to gain visibility in other markets and gain new customers. Join our digital event on May 31st starting 10.00 and get familiarized with the benefits of transactable app publishing. Value proposition – what’s in it for me?
  
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  Webinar | Protect your identity with YubiKey password-free authentication
  
  An identity has long been not just a username and password, but must include an additional security layer to protect data and access to ensure data integrity.
  
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  All seminars and events
  
  Webinar | Migrate Your Datacenter to the Cloud with Azure Migrate
  
  Azure Migrate enables you to run assessment and migrate from VMware, Hyper-V and physical servers environment.
  
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  Webinar | What is the cost of cloud based analytics?
  
  Companies need to be able to seize new opportunities on the fly and make business-critical decisions quickly.
  
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  Webinar | Accelerate your transition to the cloud
  
  In this webinar, we will go through the steps involved in migrating workloads into the cloud with Azure Migrate.
  
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  Webinar | Trained AI for business tasks
  
  Microsoft has trained Cognitive Services AI to understand spoken and written content, to recognize people and emotions, and to make decision.
  
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  Reference Stories
  
  Customer stories
  
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  Corporate Responsibility
  
  From the very beginning Primend’s goal has been to improve the quality of life of our people, our clients and the communities where were we operate, thus the initiative Primend For was established.
  
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- Featured news and events
Services
- IT Support Services
  
  Cybersecurity
  
  Microsoft Teams
  
  Linux server management service
  
  Network solution as a service
  
  Microsoft Cloud Services
  
  Cloud Security
  
  Primend Cloud 2.0
  
  Azure
  
  Other Services
  
  Trainings
- IT Support Services
  
  Helpdesk, User support, PC/server and network support, Azure and O365 public cloud support, M&A support
  
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  User support service
  
  The purpose of the user support service is to advise users on IT and information system usage issues and to resolve malfunctions that occur in maintained IT equipment. When providing support, emphasis is placed on the reliability of the IT infrastructure, prevention of IT problems, user consultation, timely and rapid problem resolution, advice on opportunities to improve information systems, and operational stability.
  
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  Support for servers and server services
  
  The service is aimed at offering quick and high-quality service both for Windows and Linux servers.
  
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  IT Manager and consultation service
  
  The service is designed for medium-sized companies (up to 250 users) that do not have their own IT managers.
  
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  Support for consolidation and connection of systems
  
  One of the most important things is to take the IT systems that keep the business running to a common platform and consolidating those.
  
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  Customer service and IT support for the Baltics
  
  We have fully integrated all Baltic teams as one, and we oﬀer support with the same values, helpdesk, client management processes and standards.
  
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  Enterprise Support
  
  We offer support for enterprises if you have business-critical systems that require special attention and maintenance.
  
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  Frequent requests and solutions
  
  The most frequently asked questions and answers to them.
  
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  Information about increasing IT-awareness
  
  Cyber security begins with every user’s behaviour on the Internet. Here are the most important things to remember.
  
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  Cybersecurity
  
  The cornerstone of organizations is their data, which may include confidential information, customer data, intellectual property, and more. IT security strategies help protect this data from unauthorized access and cyberattacks.
  
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  Primend Shield – Automated Security Monitoring
  
  Primend Shield is 24/7 automated security monitoring that helps meet NIS2 and DORA requirements. It detects threats in real time, responds automatically, and provides expert support and reporting. Protect your business effectively without the high costs of running your own SOC.
  
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  CISOaaS - Assessing and developing information security maturity level
  
  The service helps to gain a comprehensive understanding of various information systems and applications, as well as the significant roles, processes, and other technologies in use, based on the company's business strategy from an information security perspective.
  
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  Primend Cyber Insurance
  
  Insure against the most common cyber risks and stay focused on business growth.
  
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  M365 Premium
  
  M365 Premium - Best for businesses that require secure, remote work solutions with everything included in Business Standard, plus advanced cyberthreat protection and device management.
  
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  M365 Back Up
  
  Organizations rely on Microsoft 365 and Entra ID for daily collaboration, workflows, and user management. While these platforms ensure reliability, data protection and recovery fall under the customer’s responsibility according to Microsoft’s shared responsibility model.
  
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  Backup for Servers
  
  Primend offers backup service from your data centre to Primend Clolud environment. The data are zipped with Veeam technology in order to reduce the stored volume. Primend is responsible for the operation of service, monitors the backup and volumes, and restores if necessary.
  
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  Cybersecurity Check-up with Primend
  
  Primend offers a web-based training platform designed to change user behavior, increase security awareness, and strengthen overall IT security across the organization.
  
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  Managed Security Monitoring
  
  Managed security monitoring is a subscription-based cybersecurity service that identifies IT system weaknesses and helps prevent security incidents and NIS2 penalties.
  
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  Cybersecurity grant
  
  The measure helps new subjects of the Cybersecurity Act raise their cyber-defence level and meet the NIS2 requirements, reducing the potential damage of cyber incidents.
  
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  Microsoft Teams
  
  Accomplish more together across work, school, and life with Microsoft Teams. Get your team on the same page with group chat, online meetings, calling, and web conferencing. Share your opinion, and your personality. Send gifs, stickers, and emojis in a group chat or in one-to-one messages. Connect instantly one-to-one or with a group, hop on a video call, or share your screen for fast-paced decision making.
  
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  Teams Rooms for Microsoft Teams
  
  We are your go-to destination for revolutionizing your business meetings with the cutting-edge Microsoft Teams Meeting Room solution. In today's dynamic work environment, seamless collaboration and effective communication are essential for success, and our Microsoft Teams Meeting Room offering is designed to elevate your meeting experience to new heights.
  
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  Personal productivity assistant Lenovo ThinkSmart View
  
  ThinkSmart View is smarter technology that will completely change how your employees work from the moment they start using it.
  
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  Logitech - Microsoft Teams Video Conferencing Solution
  
  Logitech Video Collaboration Solutions for Microsoft Teams include everything you need for an efficient, productive meeting whether in the conference room or at your desk. Bring collaboration to life with Logitech Room and Personal Workspace Solutions to take the Teams experience to the next level.
  
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  Meeting room solution support
  
  Automatic update set-ups for operation systems and Teams app. Manual monthly/quarterly version updates of additional devices (cameras, speakers, microphones). Device backround image customization based on the company's needs. Training the customer-side contact to quickly identify errors and to eliminate the problem. Configuration of automatic device restarts.
  
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  Linux server management service
  
  The monthly management service includes: Identification of software and hardware faults; Monthly updating of the server software. Requires complete updating of the server under a separate project before starting the management service; Support if the software or a part of the system has not been updated in the Linux server over three months or if the distribution of Linux is out of the support scope of the producer: Updating of business-critical software above the patch-level once a quarter (Patch-level is the last number of the 3-number version, z for x.y.z); Complete updating of the
  
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  Network solution as a service
  
  A secure and quick network solution that operates unnoticed at the background is the foundation for seamless work procedures of a company. Secure access to critical business information must be ensured at all times.
  
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  Microsoft Cloud Services
  
  Microsoft 365 provides an all-inclusive solution to businesses in all sizes who seek to enhance your productivity and boost collaboration and efficiency.
  
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  Microsoft 365 Business packages
  
  Microsoft 365 is an integrated plan that includes solutions such as Windows 11, Office 365, and Enterprise Mobility + Security.
  
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  Microsoft 365 Security
  
  While consuming cloud services, it is vital that all security measures are in place. Otherwise, it poses serious threats to organizations, such as taking over an e-mail address, stealing personal data and trade secrets, or even taking control of the entire organization's infrastructure and business.
  
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  Office 365
  
  Office 365 provides team collaboration and video conferencing in addition to a large mailbox and a terabyte of file storage.
  
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  Microsoft Copilot
  
  Copilot is available for businesses of all sizes, and every company has an equal opportunity to elevate its productivity to a new level with the help of this artificial intelligence. Explore how licensing works, read helpful blogs, and listen to webinars on Copilot topics.
  
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  Microsoft 365 Licenses Optimization and Secure Score
  
  Primend is introducing a service aimed at optimizing your Microsoft 365 licenses and enhancing your security posture. This service is designed to help you maximize the value of your existing licenses while ensuring that your security measures are up to date and effective.
  
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  Copilot Getting Started Offer
  
  The Copilot Getting Started Offer is a comprehensive, year-long program designed to help organisations confidently begin their AI journey through structured change management. This fixed-fee bundle combines everything needed to ensure a successful rollout of Microsoft 365 Copilot—from licensing and technical setup to user training and security readiness.
  
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  AI adaption
  
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  Copilot free for 30 days
  
  From a messy inbox thread to clear action points — in seconds.
  
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  Cloud Security
  
  Primend is partnering with Microsoft to provide reliable and secure cloud services.
  
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  Primend Cloud 2.0
  
  Primend Cloud is your choice if your on-premise solution is no longer sufficient. Some workloads just need a little more.
  
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  Azure
  
  Transform the datacenter with Azure - Deliver a resilient, elastic infrastructure in your datacenter, in the cloud, or across both.
  
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  Primend Azure Support
  
  Take advantage of highly available, scalable, and secure cloud infrastructure with Azure — and only pay for the resources that you use.
  
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  Azure for developers
  
  Moving to a modern cloud platform such as Microsoft Azure helps smaller software development companies level the playing field against large and resourceful competitors. It allows to access the latest innovations, such as Machine Learning and AI, increase development productivity and benefit from the power of Microsoft sales and marketing organization.
  
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  Other Services
  
  Through our portfolio we have the capability to deliver a broad range of services and solutions to meet your operational needs.
  
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  Cloud Service for Entrepreneur
  
  Primend has good experience that enables us to build IT systems and business processes correctly and sustainably. Those include collaboration, network, security, customer management, CRM and accounting. Based on our experience, we have developed a cloud service solution for starting companies and small firms.
  
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  Trainings
  
  Here you can find our various training courses. Training can be conducted both on-site and virtually.
  
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  Microsoft 365 Basic Training
  
  Microsoft 365 Basic Training: Outlook, MS Teams, OneDrive, SharePoint.
  
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  Introductory Training for Microsoft Teams
  
  Microsoft Teams training plan: General recommended settings for Microsoft Teams, Principles of creating teams and channels in Microsoft Teams, Teams and channels, Theme channels, posting, monitoring posts, and managing content, Working with documents.
  
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  Advanced Training for Microsoft Teams
  
  Microsoft Teams training plan: Detailed overview of Microsoft Teams settings and personalization options, Notification settings in Teams, Good practices and recommendations for management of teams and channels in Microsoft Teams.
  
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  Introduction to Microsoft Copilot
  
  In this training, we introduce the main ways to use Copilot in Microsoft 365 Copilot Chat, Outlook, Teams, Excel and Word. The practical exercises focus on Copilot features that participants can already use with the free version of Microsoft 365 Copilot.
  
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  Microsoft Copilot Training
  
  Microsoft Copilot training is designed for companies that want to help their employees use artificial intelligence in everyday work in a practical, secure and effective way. The training is suitable for managers, specialists and teams who use Microsoft 365 applications in their daily work.
  
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  Cyber Security Training
  
  The purpose of the training is to introduce different cyberattack methods. By knowing these an organization can prevent serious threats, such as taking over an e-mail address, stealing personal data and trade secrets, or even taking control of the entire organization's infrastructure and business.
  
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  Cyberattack Simulation
  
  Cyberattack simulation allows you to launch realistic attack scenarios that help identify and locate vulnerable users before a real attack impacts your entire organization. For optimal results, we conduct attack simulations along with cybersecurity training.
  
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  Microsoft OneDrive Training
  
  Microsoft OneDrive is a cloud service platform that allows users to store and sync documents, providing easy access to them anywhere and anytime. By the end of the training, users will be able to independently use OneDrive, share and manage files, collaborate, and utilize all the basic functions of OneDrive.
  
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  Microsoft 365 Cloud Environment Security Training for IT Administrators
  
  Microsoft 365 cloud environment security refers to the set of practices, tools, and technologies designed to protect the Microsoft 365 environment and the data, applications, and identities within it. Microsoft 365 is a cloud-based suite that includes services like Exchange Online, SharePoint Online, OneDrive for Business, Teams, and more.
  
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- Featured services
  
  IT support services
  
  Microsoft Copilot
Our story
- Our Story
  
  2014. Four friends and a windowless office. With a desire to offer service and solutions with a wow factor in the Estonian IT market.
  
  Our values
  
  Our values, mission and vision unite who we are and what we stand for. We have set out our values together, with the involvement of all of our team members.
  
  People and Team
  
  Our people at Primend are united by a passion to make businesses more successful.
  
  Our culture
  
  Our people make up Primend’s greatest competitive advantage. As a result, our biggest investments are in the development of our people.
  
  Corporate Responsibility
  
  At Primend we are committed to creating solutions for people to help them make their companies and communities better. We achieve this by cooperating honestly, constantly learning and developing ourselves.
Contacts

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IT support services

Microsoft Copilot

Our Story

Our values

People and Team

Our culture

Corporate Responsibility

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